Customer & Market Research
Hear what customers actually do, not what they politely say.
You'll run customer interviews that surface real behaviour instead of polite agreement. We cover Jobs-to-be-Done, the four forces of progress, what counts as a genuine signal versus a comfortable opinion, and how to read commitment. You leave with a repeatable interview script, a synthesis system that turns ten conversations into a position you can defend, and a sense for when the data is telling you the truth.